Bang Olufsen Serial Number Check4/21/2021
For a better experience, please enable JavaScript in your browser before proceeding.Now since the last month or so the speaker has been distorting a bit at medium to high volumes.So I contact BO on twitter about it quoting my serial number.They can confirm when I bought the speaker and it has 3 year warranty which is expiring soon so I can still send it in for repair.
No problem, I go to their online form but at the end it asks me to upload the product invoice. It had been almost three years and we couldnt remember where we kept it so we asked them if we could submit a claim without the invoice as they have all the info on their system anyway. NOPE they said. After a few days we did in fact manage to find the original invoice and I completed the form online and got an email with a shipping label. Now they want me to either send it in its original box or pack it in another box myself. I dont have the original box cause it has been three years it got discarded at some point. ![]() ![]() You do not have to send the speaker in its original box though as well as you ensure to have it properly packaged and protected in any box. ![]() It appears that they are putting all responsibility of a faulty product on me. One pair of noise cancelling headphones stopped working cause we left a pair of batteries in it for ages which leaked (completely our fault) but they still fixed it with no charge and no questions asked. Essentially with their high price, we got a high level of service. With BO it seems to be the other way around where they want to charge double of what even Bose does but not even provide half the quality of service. With Bose you got a high price and a high level of service for a low level product. You can buy a box for a couple of quid and use newspaper or bubble wrap to secure in the box.
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